FAQ

Q: Are the fire stations staffed 24/7?
A: All of the department members are volunteer. There are no sleeping quarters at our fire stations so primary response is usually from the member’s house, to the fire station, then to incident location.  With any volunteer fire department response times can be longer than what is common for paid fire departments that have members sitting at the station ready to go.  We do our best to get there as fast and safely as possible.


Q: How can I join the fire department?
A: To learn more about joining our fire department, please click on the “recruitment” link on the menu bar.


Q: How may I get a tour of a Fire Station?
A: You may call 1-877-810-NVFD (6833) and leave a message for our PIO to schedule a tour. Remember, even when tours are scheduled, the tour may be cut short or cancelled due to personnel being dispatched to an emergency and having to leave.
 

 

Q.  How can I get a burn permit?

A.  The TCEQ has basically outlawed burning inside Collin County, except for very specific reasons.  The Collin County Fire Marshal will no longer issue permits for burning.  If you live inside of the City limits, please contact your city for a permit.  See our Outdoor Burning page for more information. 

 

Q.  Who is the fire department in Lavon?

A.  The Nevada Volunteer Fire Department has 2 stations, with one in Lavon and one in Nevada.  The NVFD covers all of Lavon.

 

Q  Is the Fire Marshall the same as the Fire Chief?.

A.  No, the Fire Marshall is responsible for things like Fire Safety Code enforcement, Fire Inspections and Fire investigations.  The Fire Chief is responsible for day to day operations of the fire department.  The Fire Marshall is assigned by each city they represent and is not technically part of the Nevada VFD.


Q: Can I have my child's birthday party at a Fire Station?
A: This is a request that we receive frequently and regrettably are unable to accommodate. Instead we can arrange what we call a "station tour". A station tour is where the firefighters would provide a guided tour of the fire station and apparatus to your party including letting the kids sit in the fire truck and try on some of the equipment that the firefighters wear. Pictures of coarse are always welcome. Remember, even when tours are scheduled, the tour may be cut short or cancelled due to personnel being dispatched to an emergency and having to leave. If this is something that you are interested in, we would be happy to give you more information. Please call 1-877-810-NVFD (6833).


Q: Does the fire department do free blood pressure checks?
A: Either the Nevada Station or the Lavon Station will do free blood pressure checks when personnel are present. We would be more than happy to help.


Q: Why does a fire truck respond with an ambulance on medical calls?
A: Firefighters assist ambulance crews on calls for several reasons. Certain types of medical calls require additional personnel. Some medical emergencies such as heart attacks, strokes, gun shot wounds, major accidents may require additional personnel. Also, the fire truck carries much of the equipment that you would find on the ambulance. Firefighters can secure the scene, provide an assessment of your medical condition and begin treating most conditions before the ambulance arrives on the scene.


Q: When I call for an emergency, why do I sometimes see an ambulance or fire truck from another city?
A: It is not unusual for two or three emergencies to occur at the same time. If our ambulances or fire trucks are busy, a unit from another city will be dispatched. This mutual-aid works both ways; our apparatus are commonly dispatched to the other municipalities. Also our district is made up of several cities, and it is sometimes necessary for fire trucks and ambulances from other cities to pass through segments of our district while responding to emergency calls.


Q: Why do I sometimes see fire trucks or ambulances running with their lights and sirens on, and then suddenly they turn them off?
A: Emergency lights and sirens are used when responding to a call. Emergency vehicles responding to a call can be cancelled by dispatch, or the first arriving unit determines that the call is not an emergency and tells the other units to respond in a non-emergency mode or to return to the station.


Q: When I am driving and I am approached by an emergency vehicle, what should I do?
A: When you become aware of an approaching emergency vehicle, pull to the right and stop if it is possible to do safely. If you are approaching an intersection and see an emergency vehicle that is approaching the intersection from behind you or another direction, come to a stop preferably one or two car lengths back from the intersection allowing the emergency vehicle to go around you.


Q: How do I check my smoke detector?
A: Every smoke detector has a “test” button, usually in the center of the detector. Press and hold the test button for a few seconds. If it is working correctly, the alarm will sound and will automatically stop when you release the button. Remember, smoke detectors should be tested monthly and batteries should be changed twice a year.


Q: How many smoke detectors do I need in my home and why is my smoke alarm making a funny sound (chirping)?
A: There should be at least one smoke detector in each bedroom, in the hallway outside of each bedroom and at the top of all stairways. Smoke rises, so the best place to install a smoke detector is on the ceiling or high on an inside wall approximately 6-8 inches below the ceiling. A smoke detector should not be installed within three feet of any device that might blow the smoke away. Anytime your smoke detector goes off, it's important to pay attention. If the detector is just chirping, thumping, or buzzing, it probably means that the battery is low. Replace the battery as soon as possible. Without a working battery, a smoke detector can't do its job and the risk of dying in a fire increases greatly.


Q: What is the best kind of fire extinguisher for my home?
A: A multi-purpose fire extinguisher is best for the home. It will be labeled as an A-B-C extinguisher. The rating on the label should be at least 2A 10B C. It is recommended that an extinguisher be kept in the kitchen and in the garage. This type of extinguisher can be used on any fire commonly found in the home.


Q: How should I refill or check my fire extinguisher?
A: Nevada Volunteer Fire Department does not service or refill fire extinguishers. Look in the “yellow pages” under “fire equipment” to locate companies that do.


Q: Why do so many fire trucks come when I just have a fire on my stove?
A: Fire response is based on the type of call reported to dispatch. With a stovetop fire, we are dealing with a fire in a structure. These fires have the potential to become very serious, endangering resident's lives and property. Until we are on scene, we have no way to judge how serious the call is.


Q: Why is it necessary for firefighters to break windows and cut holes in a roof?
A: As a fire burns, it moves upward and outward. Breaking the windows and/or cutting holes in the roof (ventilation) stops the outward movement of fire enabling firefighters to fight the fire more efficiently. These techniques actually allow for less damage to the structure and its contents.


Q: What is the Maltese Cross?
A: Hundreds of years ago, a courageous band of crusaders, the Knights of St. John, fought the Saracens for possession of the Holy Lands. The Knights of St. John were faced with a new device of war possessed by the Saracens - fire. As the crusaders advanced on Jerusalem, the Saracens pelted them with glass bombs full of naphtha and then threw down flaming torches. Hundreds of knights were burned alive while others risked their lives to save their fellow fighters from painful fiery deaths. These Knights of St. John became the first firefighters. Their heroic efforts were recognized by fellow crusaders who presented them with a badge of honor similar to the cross worn by firefighters today.

Since the Knights of St. John lived on the island of Malta, the cross came to be known as the Maltese Cross. The firefighter who wears this cross is willing to lay down his life for others, just as the crusaders sacrificed their lives for their fellow man so many years ago.

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